Terms of service


This website is operated by Vino Fontaine Pte Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Vino Fontaine Pte Ltd. Vino Fontaine Pte Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please click the appropriate footer link in the footer of any webpage.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Vino Fontaine Pte Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Vino Fontaine Pte Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.


You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Questions about the Terms of Service should be sent to us at enquiry@mysantus.com



A. General conditions
The Santus Club programme benefits and other features is a loyalty programme which has as its objective, the promotion of the purchase of goods or use of services provided by Vino Fontaine Pte Ltd or any partner specified by Vino Fontaine Pte Ltd. Vino Fontaine Pte Ltd does not purport (whether through the Santus Club programme to operate a payment service regulated under the Payment Services Act and Vino Fontaine Pte Ltd is not licensed, approved, registered or regulated under the Payment Services Act. Consequently, holders and users of the Santus Club programme will not be afforded the relevant protections set out in the Payment Services Act and related subsidiary legislation, regulations, circulars, notices, directions and guidelines. Should Santus points be able to be purchased, such purchased Santus points may only be redeemed in Singapore for the payment or part payment of goods or services (or both) provided by Vino Fontaine Pte Ltd and/or the related corporations of Vino Fontaine Pte Ltd.

A Santus Club membership is strictly personal and only for use by the member. It cannot be transferred, sold or bartered. The member is responsible for ensuring that his/her Santus Club account is not used improperly. Misuse of Santus Club programme and their related benefits may result in termination or suspension of membership, or withdrawal of benefits. Vino Fontaine Pte Ltd reserves the right to claim compensation for damage sustained in connection with the misuse.
Vino Fontaine Pte Ltd further reserves the right to modify the Santus Club programme, benefits and other features, including these Terms and Conditions at any time. This includes changes without limitation to the following:

  • Santus Club programme partners or participating organisations;
  • Rules for earning or using Santus points;
  • Qualification and renewal criteria for all tiers in the Santus Club programme;
  • Award structure and availability of awards;
  • Rules for use of awards and the cities served; and
  • Features of special offers and promotions.

Awards from programme partners are dependent on the partner’s continued participation in the Santus Club programme.

No damage claims against Vino Fontaine Pte Ltd by members may be lodged as a result of legally required country-specific alterations.
Although Vino Fontaine Pte Ltd will use reasonable efforts to notify members of material changes to the Santus Club programme and/or to these Terms and Conditions, it is the responsibility of members to keep themselves up to date. Any use of the Santus Club programme by a member will be deemed as acceptance of any amendment.
Certain programme and tier benefits as well as rewards may be subject to their own set of terms and conditions, as specified separately.
Vino Fontaine Pte Ltd reserves the right to audit the member’s account at any time for compliance with the Terms and Conditions without prior notice.

B. Membership enrolment and obligations
The member will be able to register for the programme at the Santus website mysantus.com.
Santus Club membership is open to individuals aged 18 or above. Membership is not available to corporations or other legal entities. Membership is accepted at the sole discretion of Vino Fontaine Pte Ltd.
A Santus Club account belongs to the specified member and cannot be transferred to any other individual(s). Membership, Santus points and other benefits are not transferable.
All email addresses provided to Vino Fontaine Pte Ltd must be valid and personal to the member or applicant and must not be affiliated to a travel services entity. In addition, the email address provided by new applicants at the time of enrolment must not have been registered with Vino Fontaine Pte Ltd previously.
It is the responsibility of members to keep their mailing address and email address up-to-date. Any communication sent to members will be regarded as delivered when posted to a mailing address on record. Vino Fontaine Pte Ltd will not be responsible for any delayed, misdirected or lost mail. Any change in the Members’ mailing address must be provided in writing, or updated online by accessing your account at mysantus.com.
Any change in name, date of birth or gender on the member’s record will be accepted upon written notification to Vino Fontaine Pte Ltd by the member. The member shall submit the relevant legal documents as proof of change. Other changes to personal data, such as a change in residential or email address, may be made online by accessing your account at mysantus.com.
Multiple memberships are not permitted. Each member must maintain only one account. Similarly, enrolment of several persons in a single account (i.e., a joint account) is not allowed.
Membership enrolment fee is waived until further notice.
The member’s obligations are as follows:
Provide Vino Fontaine Pte Ltd with correct or complete information in connection with the application or membership and promptly inform Vino Fontaine Pte Ltd if such information changes. An account with inaccurate and/or incomplete personal data shall be closed at the sole discretion of Vino Fontaine Pte Ltd.
Notify Vino Fontaine Pte Ltd of any discrepancies in the membership account concerning any transaction within three months after that transaction. Regularly check the membership account to confirm that Santus points have been properly credited. Vino Fontaine Pte Ltd is not obliged to correct any under-crediting of Santus points and/or status credits that is not brought to its notice within the three-month period. Any overcrediting of Santus points and/or status credits may be corrected by Vino Fontaine Pte Ltd at any time, even after the three-month period.
Provide Vino Fontaine Pte Ltd with any information that it requests in order to verify eligibility for any member benefits, which includes without limitation copies of receipts and similar documentation.
Quote the member email address registered for Santus Club if requested, as a precondition of any activity which may result in the member’s claim to Santus points or other member benefits.
Keep the member’s Santus Club information secure and confidential and not disclose them to any person.

C. Membership termination
A Santus Club membership account which has not recorded any activity for a consecutive period of 6 months from the date of the last recorded activity may be closed without prior notice.
Vino Fontaine Pte Ltd reserves the right to suspend or terminate membership in the Santus Club programme or any part thereof, at any time with or without prior notice, even though termination may affect the member’s right to accrue Santus points or redeem Santus points for awards. Vino Fontaine Pte Ltd is not liable to members for any loss of value or benefits that may arise as a result of any changes made to the programme. In particular, occurrence of any of the following events may cause suspension or termination:
The member has contravened any term or rule of membership of the Santus Club programme and/or these Terms and Conditions.
The member has breached any of Vino Fontaine Pte Ltd’s terms of use.
The operation of the Santus Club programme results in or could result in Vino Fontaine Pte Ltd having to be licensed, approved, registered or regulated under the Payment Services Act and/or being in breach of the Payment Services Act or where the Authorities (including but not limited to the Monetary Authority of Singapore) have instructed or directed Vino Fontaine Pte Ltd to cease the operation of or to otherwise restructure, such programmes.
If the membership is suspended, member will not be able to use any Santus points accrued. Due to their limited validity, these Santus points may expire during the suspension period. Provided the accrued Santus points have not expired during the suspension period, the member may use the remaining valid Santus points once the suspension of the membership is lifted.
If the member is permanently excluded from membership or has his/her membership terminated in the Santus Club programme, any Santus points and other benefits accrued shall be revoked and forfeited without compensation. Whether the member is suspended or permanently excluded or the membership is terminated, the member shall be liable for all damages, litigation and other associated costs.
A member may terminate the Santus membership at any time by giving written notice and returning the membership card to Vino Fontaine Pte Ltd. Upon receipt of the notification, any outstanding Santus points, benefits and privileges will be forfeited without compensation and cannot be transferred.
Membership will terminate immediately upon death of the member. Santus points earned but not redeemed at the time of death, as well as benefits and privileges, will be automatically forfeited on the death of the member.

D. Earning Santus Points
Santus points are the base units of measurement in the Santus Club programme. Companies with whom members can earn Santus points are known as programme partners and Vino Fontaine Pte Ltd may, at its own discretion, add or remove any company as a programme partner at any time.
All members shall have their own personal Santus Club account to which the Santus points they earn will be credited. Santus points may not be exchanged for cash or vouchers.
To earn Santus points, members must be logged in to the Santus website at time of purchase on Vino Fontaine Pte Ltd’s website or that of any programme partner. Only certain transactions with programme partners are eligible to earn Santus points. Some programme partners may advise of different earning/crediting procedures which should then be followed by members.
If the number of Santus points credited to the members’ accounts is incorrect, members should inform Vino Fontaine Pte Ltd within three months of the date of the transaction. Transfer of Santus points to another partner programme is not permitted, unless otherwise stated in the Terms and Conditions.
Santus points for transactions are earned as follows:
Santus points are awarded for purchases in mysantus.com, other websites as specified by Vino Fontaine Pte Ltd or partners from time to time.
For purchases paid with Santus points, Santus points will be earned in proportion to the amount of cash paid with credit/debit card for each transaction.
Transfer of Santus points from one member’s account to another member’s account is not permitted.
Vino Fontaine Pte Ltd shall not be liable for any delay in crediting of points to members’ accounts for any reason whatsoever, including but not limited to technical faults, and inaccurate and/or incomplete information submitted by members to our Santus Club programme partners.

E. Using Santus points
Santus points can be used for the following purposes:
Redemption of any redemption rewards on mysantus.com
Redemption for part of or the total amount of purchases on mysantus.com and partner websites
Conversion to loyalty points in partner programmes
Redemption with Santus points
A minimum number of Santus points is required in order to use Santus points for redemption on mysantus.com. The exact amount may vary according to the currency rate.
Santus Club members can choose to redeem for all or part of their own purchases.
The cash to Santus points conversion rate is not fixed. Vino Fontaine Pte Ltd may, at its sole discretion, and without prior notice, amend the conversion rate.
All Santus Club information and the available Santus points balance reflected on mysantus.com is as at the time of member’s login. Santus Club members have to refer to their account for the latest information and Santus points balance.
All items fully or partially redeemed using Santus points cannot be refunded. Replacements are subject to Vino Fontaine’s sole discretion.

F. Limitation of Liability
Vino Fontaine Pte Ltd shall not be liable to any member or nominee for any loss of revenue, profit, business or any indirect or consequential loss, damage or expense of any kind whatsoever arising out of or in connection with the Santus Club programme, the provision or the refusal to provide any benefits and rewards and the use of rewards, whether such loss, damage or expense is caused by negligence or otherwise, and whether Vino Fontaine Pte Ltd has any control over the circumstances giving rise to the claim or not.
For the avoidance of any doubt, Vino Fontaine Pte Ltd shall not be liable for any loss or damage resulting from the termination of or any change in the Santus Club programme and their related benefits.
Vino Fontaine Pte Ltd will endeavour to ensure the availability of products and services provided by programme partners but will not be liable for any loss arising from the failure by programme partners to provide such products and/or services. Where a member uses the services provided by a programme partner, their terms and conditions will apply and Vino Fontaine Pte Ltd will not be liable for any loss.
Vino Fontaine Pte Ltd’ liability with respect to any claim arising in respect of acts or omissions under the Santus Club programme including provision and use of rewards, shall be limited to re-crediting the value of the Santus points redeemed by the member into the Santus Club account or providing other reasonable, alternative and comparable benefits as exclusively determined by Vino Fontaine Pte Ltd. For the avoidance of doubt, monetary compensation is expressly excluded.

G. Miscellaneous
Vino Fontaine Pte Ltd may assign or deal with these Terms and Conditions in favour of any of its subsidiaries, subcontractors or appointed agents to carry out any of its obligations herein. Vino Fontaine Pte Ltd shall not be responsible to the member for any delay in performance or non-performance of its subcontractors and/or agents due to causes beyond its reasonable control.
Vino Fontaine Pte Ltd shall not be in breach of its obligation of confidentiality if disclosure of a member’s confidential information is pursued in conjunction with an order of court, or is required by law or any governmental or regulatory authority. However, if the disclosure is not required with immediate effect, Vino Fontaine Pte Ltd shall give the member prior notice of such disclosure.
Any Santus points or rewards credited to a member’s account that are found to be ineligible will be deducted automatically. Documents submitted for claims cannot be returned.
The sale or barter of Santus points is prohibited and will result in cancellation of these Santus points. Members who breach this rule may also be liable for damages, litigation and transaction costs.
Should Santus collaterals be available in other languages, the English language version shall be the only point of reference if any discrepancy arises.
Vino Fontaine Pte Ltd reserves the right to interpret, apply and communicate the Terms and Conditions as posted on Vino Fontaine Pte Ltd’ website. All decisions made by Vino Fontaine Pte Ltd shall be final and conclusive in each case.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore. Any unresolved dispute arising under, out of, or in connection with these Terms and Conditions, including any questions regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force.
To the extent that any provision contained or referred to herein is contrary to anything contained in any applicable laws, government regulations, orders or requirements that cannot be waived by agreement of the parties, such provision shall not apply. The invalidity of any provision shall not affect the validity of any other provision.

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